Iopoker Privacy Policy – How your data is collected, stored, and kept secure

At iopoker, the trust of every member is our most valuable asset. When you register, play, or get in touch with us, certain information comes our way. This document clearly explains what we do with that data, how much we retain, and who we share it with.

Privacy policies on many websites are written in language so complex that most people cannot follow them. At iopoker, we've made a deliberate effort to write ours in plain, accessible terms — so you genuinely know what happens to your data. We believe transparency is the foundation of a trustworthy gaming experience.

This policy is built in accordance with Bangladesh and international data protection standards. iopoker may update this policy at any time — users will be notified of any changes.

Iopoker only collects information that is necessary to operate and improve its services. We do not collect excessive or unnecessary data.

The data we collect is used solely for specific, legitimate purposes. Each use case is clearly explained below.

• To create, manage, and verify your account — confirming your identity is essential.
• To process payments and maintain transaction records.
• To prevent fraud, money laundering, and other illegal activities.
• To provide customer support — knowing your issue history allows us to resolve problems faster.
• To improve the platform — data analysis helps us identify where issues occur.
• To send bonus and promotional offers — only to users who have given their consent.
• To meet legal and regulatory obligations.

Iopoker does not generally share your information with anyone. However, in the limited situations below, some information may be shared — and in each case, only the minimum necessary data is disclosed.

Iopoker adheres to the highest security standards in the industry. Multiple layers of protection work together to keep your data safe.

Alongside these technologies, our security team monitors systems around the clock. Any unusual activity is acted upon immediately, and users are notified when necessary.

Iopoker does not retain any data longer than necessary. A specific retention period is defined for each type of information.

• Account information: For as long as your account is active, and for up to 5 years after account closure.
• Transaction records: Retained for a minimum of 5 years in compliance with financial regulations.
• Gaming history: For as long as your account is active — and for 2 years after closure.
• Support chat logs: 2 years after last contact.
• Cookie data: Session cookies — deleted when the browser is closed. Persistent cookies — retained for up to 1 year.
• Device logs: Automatically deleted after 90 days.

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified from it.

Iopoker believes you should have full control over your own data. The rights below are yours — contact support to exercise any of them.

Cookies are small data files stored in your browser or app. iopoker uses cookies to enhance your experience — such as remembering your login details and saving your language preference.